The Company informs any User accessing the services offered on the Site of its commitment to comply with the confidentiality, integrity and security of the data that the User will be required to communicate to it through the Site or in stores. Any personal data identifying the User directly (in particular his or her surname, first name, postal, electronic or telephone details) or indirectly are considered as confidential data and are treated as such, subject to changes in the legal framework on the qualification of personal data (hereinafter, the “Person al Data”).
ARTICLE 1. IDENTITY OF THE CONTROLLER
The controller which collects the User’s data on the Site and in stores is The Zeituna, a limited liability corporation with sole shareholder duly organized under the laws of Lebanon, whose registered office is located at Centre Mary Wakim, Mansourieh, Lebanon.
ARTICLE 2. PERSONAL DATA LIKELY TO BE COLLECTED
When browsing the Site, visiting the stores and/or using the various services offered by the Company, the User agrees that the Company may collect the following categories of data: – Personal identification data: last name, first name, date of birth, postal address, email address, tele phone number, citizenship, language; – Connection and browsing data: IP address, password; – Personal data related to an order: gender, size preferences; – Personal data such as the geographical area of connection, the day and time of consultation of the Site, the services consulted and/or used. – Customization Data: Details submitted for scarf personalization, including photos, stories, preferenc es, and name of the recipient. – Communication Data: Any messages, inquiries, or emails you send us. The User undertakes to provide updated and valid Personal identification Data, within the framework of the information required on the Site and guarantees not to make any false declaration or provide any erroneous information.
ARTICLE 3. METHOD PERSONAL DATA COLLECTION
The Users consent to the collection of their Personal Data by the Company when their provide information during the following processes: – User Account creation form; – Subscription to the Company’s newsletter; – Order form; – Customization form – Delivery form; – In-store form; – Reservation of a product in stores; – Subscription to a waitlist for a product; – Creating a basket of Products; – Account creation form with third party partners and providers such as Facebook, or Instagram.
ARTICLE 4. LEGAL BASIS FOR COLLETING AND PROCESSING PERSONAL DATA
Users’ Personal Data are collected on the basis of the following legal grounds: – The specific, free, and informed consent of the User (in particular for the creation of the User account, and the subscription to the newsletter and special offers from partners of the Company, etc.); – The performance of a statutory obligation by the Company; – The performance of a contract concluded between the Company and the User (in particular for the performance of the terms of use/terms of sale); – The legitimate interest of the Company (in particular to ensure the security of transactions).
ARTICLE 5. PURPOSES OF PERSONAL DATA PROCESSING
Mandatory Personal Data are the data strictly necessary for the processing or the requests of the User. Should such data not be provided, the User is informed that certain services offered by the Company may not be provided or available. The compulsory nature of the information requested is made known to the User at the time of collection. The optional Personal Data collected by the Company is intended to allow a better knowledge of the Users and to improve their browsing experience on the Site and/or in stores. Personal Data is collected and processed for the following purposes: – Creation of the User Account; – Subscription to the Company’s newsletter; – Contact and assistance; – Management of the commercial relationship; – Commercial prospecting and sending newsletters; – Service improvement; – Management of operations related to any order (confirmation, follow-up, delivery, etc.); – Access to the User Account on the Site (accessible by login and password); – Making appointments online; – Contacting the Company through the online form. Users are informed that, subject to their prior, specific and affirmative consent, the Personal Data trans mitted may be transferred to the Company’s business partners and/or companies belonging to the same group as the Company, so that the latter can inform Users about their offers and services.
ARTICLE 6. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
Completing your purchase and delivering your order
Providing customer support and handling inquiries
Complying with legal, tax, and regulatory obligations
Maintaining business and financial records
Improving and personalizing your shopping experience
Order and transaction data is retained for a minimum of 7 years to comply with accounting and tax regulations.
Customization data (such as photos and personal descriptions) is retained for 12 months after order completion, in case you reorder or request modifications, unless you request earlier deletion.
Marketing preferences and contact details are retained until you opt out or withdraw consent.
You may request deletion of your personal data at any time by contacting us by email, unless we are legally required to retain it.
ARTICLE 7. RECIPIENT OF PERSONAL DATA
The User’s Personal Data is intended for use by the persons duly authorized to process it within the Company, in particular, and depending on the nature of the processing and the type of data, the persons in charge of the sales department, customer service, payment processors, shipping and delivery partners, customization collaborators (only with your consent, when needed for your scarf design), marketing, administrative, logistics and IT departments.
ARTICLE 8. USERS’ RIGHTS IN PERSONAL DATA
Users have the right to access, modify, correct, or request the deletion of their personal data from the Company’s database by submitting a written request. They can ask for confirmation on whether their data is being processed, details about the processing, and the purpose for which their data is used. Users can also request updates to inaccurate or incomplete data, or the deletion of data no longer needed for its original purpose.
In some cases, users may request to limit the processing of their data, such as when verifying its accuracy or for legal purposes. They also have the right to withdraw consent at any time, without affecting the processing that occurred prior to the withdrawal. Additionally, users can request the portability of their data in a commonly used format to transfer it to another provider.
Users have the right to object to the use of their data for commercial purposes and can set directives about the handling of their data after death, limited to the Company’s processing.
To exercise these rights, users can contact the Company by email. The Company will respond within one month, with an extension of up to two months if needed. If the request is not fulfilled, the Company will explain the reasons and inform users about their right to file a complaint or appeal. Requests are free, though the Company may charge a fee for excessive or unfounded requests.
ARTICLE 9. SECURITY
We take responsible technical and organizational measures to protect your data from unauthorized access, alteration disclosure, or destruction.
ARTICLE 10. REQUEST FOR INFORMATION
For any questions concerning the processing of their Personal Data and the exercise of their rights, Users may contact the dedicated service, specifying “information request” in the subject line of their request: – By email at the following address: [email protected].
ARTICLE 11. MODIFICATION OF THE PERSONAL DATA PROCESSING POLICY
The Company reserves the right to modify this Personal Data processing policy in order to comply with the requirements of the legislation protecting privacy or in order to adapt the same it to the Company’s practices. Therefore, the User is invited to consult it on a regular basis in order to be aware of any changes and modifications.
